Online & Phone Support:
Please inform us if you have issues with your order via any of the options below.
FACEBOOK MESSAGE: www.facebook.com/SimplyKhmerLowell
INSTAGRAM MESSAGE: www.instagram.com/simplykhmer/?hl=en
Return & Refund Policies
We got you covered
Return Food or Product Policy:
In-store or online food orders: We cannot receive returned food orders at this time. If you have issues with your orders please contact us.
In-store product purchases: For our bottled and sealed items, we can accept items only 30 days after purchase unopened. If there is any sign of visible tampering we have the right to refuse the return.
Online shipped Product returns: We will accept returned online product orders after 15 days of purchase as long as the items have NOT been opened. A refund will not re administered until we receive the products back and inspect them.
Ordering and Recieving
Dine-in in currently unavailable due to covid-19 restrictions. Follow us on our social media for updates.
Placing your take-out order:
DELIVERY please visit our delivery page for more information
Receiving your order:
Orders typically take about 30 - 35 minutes to complete. This will depend on how busy we are. Ask your server when you place your order for updated wait times.
After placing your order you have 1 of 2 options: 1) Stop in to pick up your order and pay or 2) Inform us you would like to curbside pick-up. Call us when you get here and we will bring out the food to you car.